Though not for a flat issue, I had pretty awesome service from SRAM neutral support at a race once. My shifter fell apart (as in the lever broke off during a shift) and when I made it to the pit, they gave me a loaner (nicer than my own bike) for the rest of the race. By the time I finished, and me being slow probably helped this, I had a brand new shifter installed and dialed in on my bike. Neutral support at its finest.
Agreed. Sram's neutral support is great. I have had the need to use a tube from them at King's last winter (the warm up for World's) when I flatted on a warm-up lap. I repaid with a few beers and I think it was a great deal. They are super nice and very good.