Mag customer service

Replies to This Discussion

Permalink Reply by David M on November 17, 2011 at 4:39am

Dunno. The online mag was supposed to be updated about a month ago to the current version. I emailed last week asking what the hold-up was and never got a response.

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Permalink Reply by Hurlow on November 17, 2011 at 11:11am

Yes- I emailed the first address, and left a voice message at the phone number. Neither was returned. 

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Permalink Reply by Hurlow on November 18, 2011 at 8:20am

Well I guess I'll just stick with the free portions of this site and cyclingdirt. It's a shame, wanted to subscribe, but have never dealt with 'customer service' quite like this.

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Permalink Reply by Hurlow on November 21, 2011 at 6:57pm

Yes- no response. Not surprising from my (and apparently others') experiences- not really the way to run a business.

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Permalink Reply by Da Baggah on November 22, 2011 at 4:46pm

I've contacted them via info@cxmagazine.com with success.

I'm sure they'll get back to you shortly.

He may still be trying to clean himself off in the "pool of filth" from the SSCXWC race.

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Permalink Reply by Cyclocross Magazine on November 22, 2011 at 4:55pm

hurlow, you should get better service.  pm me your phone number, we'll call you and we'll create a custom package for you. I looked for any email under hurlow, but didn't find anything, but we'll take care of you. sorry you had to resort to the forums.

 

we had a woman named carol to take care of all this, but the other night I had to pick up all our mags from her because she found out she had a brain tumor a few weeks ago and obviously can't continue with pending medical issues.  so unfortunately we're all scrambling right now, but you shouldn't experience the brunt of it. 

 

we don't do that combo because: 1) it requires two different check out services (the digital mag is separate), and 2) as you found, the one-offs are hard to offer because everyone wants something different.  but we'll do it if that makes you a happy customer - that's our goal.

 

regarding issue 14, our designer has been working on that for a few days, but it's taking way longer than we hoped!  we have to get better at that.

 

really sorry for the poor timing on all of this.

 

-Andrew

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Permalink Reply by Hurlow on November 23, 2011 at 10:52am

Thanks Andrew,

I was hoping this could get sorted out. I did PM you a phone number.

Sorry to hear about Carol.

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